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Can I create a private or internal-only knowledge base?

By default helps you create a public facing help site and knowledge base of FAQs for your users or customers.

However, we can also help you create a private, internal-only, knowledge base for your employees or private community!

How to setup your private/internal KB:

First, just sign up for if you haven't already.

Then, invite each person that should have access to the knowledge base. You can choose whether each person should be an Admin (to help edit articles) or a Read-Only user.

Finally, get on our Gold plan and ask us to enable the "private only helpsite" feature on your account, by contacting us via our contact form or by emailing

Let us know if you have any questions!

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