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Can I create a private or internal-only knowledge base?

Yes! See below for the various options and how to get started with a private knowledge base.

Private/internal help site settings

We offer a few different settings available for each KB.

  1. Public. By default helps you create a public facing help site and knowledge base of FAQs for your users or customers. Your site will be indexed by search engines. This is option is available on all our plans, including the Free plan. Just sign up to get started.
  2. Public but restricted from search engines. Alternatively, we have an option that tells search engines like Google and others that they cannot index your help site. This is option is available on all our plans, including the Free plan. To enable this for your site, just sign up and then contact us.
  3. Private only for invited users. This option makes your help site totally invisible from the public and requires each user to be invited and logged in to be able to access your private knowledge base. You can invite each user by email and specify which users should have access to edit your articles or be read-only to only view the articles. With this setting, each user gets an invitation by email and registers their own password, and can be removed at any time by an Admin if their permission should be revoked. After signing up for our Gold plan, just email to get setup with this option.
  4. Private via shared password or secret link. We offer an option to restrict your site behind a shared password. This provides a quick way to give your visitors a way to access private articles without having to have their own unique user account. Users can either enter a password directly on your help site URL, or you can create a secret link to your help site from another system (e.g. from your web app or intranet) so that users don't even need to know what the password is. This option is only available on our Gold plan. Email to get setup with this option.
  5. Private via Single Sign On (SSO), Google Apps Login, SAML 2.0, etc. We are actively exploring alternative authentication options like these. If you're interested in this, email with details of how you'd like this to work.

Let us know if you have any questions. Reach out via our contact form or by emailing

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