Can I embed my knowledge base into an iframe on my website?

HelpSite was designed so that you would link to your HelpSite-powered site, which can be customized to fit your brand's look and feel. 

We generally do not recommend embedding your site inside an iframe, since it makes viewing and sharing the URL of individual knowledge base articles more difficult. Additionally, embedding via iframe is not optimized for SEO.

If you are sure you want to embed rather than using our recommended custom domain approach, however, you can using an <iframe> on another website, with code like this:

<iframe frameborder="0" height="1000" width="100%" src="https://YOURSUBDOMAIN.helpsite.com/"></iframe>

Known issues:

• At the moment, the contact form feature doesn't work well when used inside an iframe. Workaround is to disable the contact form feature, or link the Contact Us button to an externally hosted contact form. Please let us know if this is an issue for you, as we're collecting feedback on this problem to help determine next steps.

Please reach out to us if you need additional help with this.