Replying to contact form submissions
Submissions to your contact form will get emailed to whichever email address you setup in your help site's settings under Customizations.
For the best deliverability and ease of replying, messages will be sent "From" firstname.lastname@example.org with a "Reply To" address of the user's email address who submitted the contact form question. When you go to reply to the contact form submission in most email clients and support desk tools, they should automatically set your own email's "To" address to the correct email address (based on the "Reply To" header) to reply to your user.
In some software, you may need to change the default behavior for replies to go to "Reply To" instead of "From". This will help make sure you don't accidentally reply to us (email@example.com) instead of your customer or user.
Get in touch with us if you have any issues or questions.